At EngineOilBD.com, we are committed to ensuring your satisfaction with every purchase and service. This Refund Policy explains the conditions under which refunds, exchanges, or returns are accepted.
1. Eligibility for Refunds
A refund or replacement may be requested if:
You received a defective, damaged, or wrong product.
The product was lost in transit and cannot be delivered.
You cancel your order before it is shipped.
Our home service was not provided as agreed due to reasons within our control.
2. Non-Refundable Situations
Refunds or returns will not be issued if:
The product has been used, installed, or damaged due to misuse.
The original packaging, seal, or labels have been removed (unless the item is defective).
You change your mind after delivery for reasons not related to defect or error on our part.
The claim is made after the return window has expired.
3. Return Window
You must notify us within 3 days of receiving the product for any return or refund request.
The product must be returned within 7 days of approval of your claim.
4. Return Conditions
The product must be unused, in original condition, with all tags, manuals, accessories, and original invoice/receipt.
Items must be securely packaged to prevent damage during return shipping.
5. Refund Process
Once your returned product is received and inspected, we will notify you by email or phone.
If approved, the refund will be processed within 7–10 working days.
Refunds will be issued through the original payment method or, if agreed, via bank transfer or store credit.
6. Shipping Costs
If the return is due to our error (wrong or defective product), we will cover the return shipping cost.
If you return for any other reason, you are responsible for return shipping.
7. Service Refunds
If a home oil change service is prepaid but cancelled at least 24 hours before the scheduled time, you are eligible for a full refund.
If you cancel within 24 hours of the appointment or fail to make your vehicle available, a service fee may be deducted.
8. How to Request a Refund
To start a return or refund request:
Contact our support team at [support@engineoilbd.com] or call [Insert Hotline Number].
Provide your order number, proof of purchase, and photos of the product (if applicable).
Wait for our team to review and confirm eligibility.
9. Late or Missing Refunds
If you haven’t received your refund within the stated period:
Check your bank or payment provider first.
Contact your credit card company—it may take time before a refund is officially posted.
If you still have not received it, please reach out to us for further assistance.
10. Contact Us
For any refund-related queries, please contact:
📧 Email: i@engineoilbd.com
📞 Phone: +8801922292702
🏢 Address: SKS Tower (Level 2), Mohakhali, Dhaka-1206, Bangladesh.
EngineOilBD.com – Quality Service, Guaranteed Peace of Mind